Patients

If you contact us a call-handler will take your details and you will be advised to keep your landline or mobile phone free of calls so our GP can get through to you as soon as possible.

We aim to ring all patients back within one hour, and we normally meet this criteria.

The GP will discuss your condition over the phone and decide what course of action is needed for the next stage of your treatment. It is very useful to have a list of your medications with you when the GP calls back so you can give him the details.

On some occasions a problem can be dealt with over the telephone, but on other occasions the GP may need to see you.

If you require an appointment at an Urgent Care Centre a member of our team will contact you to arrange it after the GP has spoken to you.

The appointment time will be based on your clinical need.

We aim to see all of our patients within six hours of the appointment being arranged, and we normally meet this criteria.

Because you may not see the GP who initially dealt with your case, you may be asked to repeat some of your clinical details.

If your condition deteriorates or if you are unable to attend a previously agreed appointment please let us know by ringing us back.