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Working with Patients

Urgent Care 24 works with patients in the delivery of safe, caring and effective services.  We deliver services across the North West for NHS111 and a range of for the residents of Halton, Knowsley and Liverpool.  We welcome feedback from those who use our services.

We are monitored by those who commission our services and regulated by the Care Quality Commission. Through our membership of Urgent Health UK, our performance is also benchmarked against similar organisations.

Our focus is to deliver patient centred services that are Safe, Caring and Effective.

Recommendations

98.1%

of patients requiring a face-to-face consultation with a GP at an out-of-hours centre started their consultation within 2 hours of the end of their telephone assessment.

Recommendations

Why Urgent Care 24?

Find out more about our approach

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