Administration line (Mon-Fri 9am – 5pm) 0151 254 2553

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Urgent Care 24 encourages feedback on the care provided to patients this can be done via the following means:

  • Using our Contact Page
  • In writing to: Urgent Care 24, c/o The Roy Castle Lung Foundation Building, 4-6 Enterprise Way,   Wavertree Technology Park, Liverpool L13 1FB
  • Arranging to meet with a member of the board
  • Healthwatch

All feedback is shared with the staff (positive & negative), staff welcome feedback from the users of the service as they supports their personal development and confidence, our staff welcome feedback it is a great morale booster and learning development tool.




of patients requiring a face-to-face consultation with a GP at an out-of-hours centre started their consultation within 2 hours of the end of their telephone assessment.


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