Administration line (Mon-Fri 9am – 5pm) 0151 254 2553

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Making a Complaint

Urgent Care 24 welcomes concerns raised by patients, carers, family member and Health Care Professionals, all concerns are treated seriously and investigated thoroughly, the organisation strives to learn when a poor experience has been reported.

  • Using our Contact Page
  • Telephone call to the Administration line
  • In writing to: Urgent Care 24, c/o The Roy Castle Lung Foundation Building, 4-6 Enterprise Way,   Wavertree Technology Park, Liverpool L13 1FB
  • GP Practice
  • Healthwatch
  • Clinical Commissioning Group

The organisation reports both internally and externally on a monthly basis on the number of complaints received. All complaints are fully investigated and outcomes and learnings shared with members of the board and commissioners of the service. The service is to extend the publishing of the complaints data onto the website.

Recommendations

98.1%

of patients requiring a face-to-face consultation with a GP at an out-of-hours centre started their consultation within 2 hours of the end of their telephone assessment.

Recommendations

Why Urgent Care 24?

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